This statement sets out
the privacy policy for BiblioQuest International and its web site www.biblioquest.com.au
and addresses the following issues:
- What personal information is
collected from you both through our web site or any other means
- Who is collecting the information
- How the information is used
- With whom the information may
be shared
- What choices are available to
you regarding collection, use and distribution of the information
- The kind of security procedures
that are in place to protect the loss, misuse or alteration of information
under BiblioQuest’s control
- How you can correct any inaccuracies
in the information.
If you feel that BiblioQuest
is not abiding by its posted privacy policy, please contact the Manager –
Search Service by emailing bookfind@biblioquest.com.au
or telephoning 1800 067 877
1. Information Collection and
Use
BiblioQuest International
is the sole owner of the information collected on this site. We will not sell,
share, or rent this information to others in ways contrary to that which is
disclosed in this statement. BiblioQuest collects information from our users
at several different points on our website and during the course of our customer
relationship. The primary purpose in gathering that information and its subsequent
use is to improve BiblioQuest’s customer service capability.
2. Registration
In order to use this website, a
user must first complete a Search Request form. When completing that form,
a user is required to give their contact information (such as name, location
address and email address). This information is used to contact the user about
the booksearch request and provide obligation-free quotations to supply books.
We do require an authentic physical address be entered as this is used both
for mailing of quotations and for calculating the cost of freight when formulating
that quotation. It is optional for the user to provide demographic information
(such as gender) and related marketing information (eg. How did you find out
about our service?)
3. Ordering
We request information from the
customer on our order form or over the telephone if you decide to purchase
a book based on a quotation we have provided. Here a customer must provide
contact information (like name and shipping address) and financial information
(like credit card number, card holder name and expiration date). This information
is used for billing purposes and to fill customer’s orders. If we have trouble
processing an order, this contact information is used to get in touch with
the customer.
4. Cookies
A cookie is a piece of data stored
on the customer’s hard drive containing information about the customer. Usage
of a cookie is in no way linked to any personally identifiable information
while on our site. Once the customer closes their browser, the cookie simply
terminates. For instance, by setting a cookie on our site, the user would
not have to log in a password more than once, thereby saving time while on
our site. If a user rejects the cookie, they may still use our site. The only
drawback to this is that the user will be limited in some areas of our site
5. Log Files
We use IP addresses to analyze
trends, administer the site, track user’s movement, and gather broad demographic
information for aggregate use. IP addresses are not linked to personally identifiable
information.
6. Sharing
We use a network of bookdealers
to ship orders, and the National Australia Bank to bill customers for
goods and services. Under commercial protocols they have implicitly agreed
to observe, these bookdealers do not retain, share, store or use personally
identifiable information for any secondary purposes. If you do receive an
unsolicited communication from a bookdealer and have reason to believe it
may be connected to a transaction you have made with BiblioQuest please contact
us as soon as possible on by telephone 1800 067 877 or via email marketing@biblioquest.com.au
We may from time to time initiate
an associate program with bookshops, publishers and web sites. When the customer
signs up for these services, we may share names, or other contact information
that is necessary for the third party to provide these services. These parties
would not be allowed, however, to use personally identifiable information
except for the purpose of providing these specific services.
7. Links
This web site may contain links
to other sites. Please be aware that BiblioQuest is not responsible for the
privacy practices of such other sites. We encourage our customers to be aware
when they leave our site and to read the privacy statements of each and every
web site that collects personally identifiable information. This privacy statement
applies solely to information collected by this web site.
- Customer Communication
If a user wishes to subscribe to
any newsletter or other communication program offered by BiblioQuest, we may
ask for contact information such as name and email address.
9. Surveys & Competitions
From time-to-time our site requests
information from customers via surveys or competitions. Participation in these
surveys or contests is completely voluntary and the customer therefore has
a choice whether or not to disclose this information. Information requested
may include contact information (such as name and shipping address), and demographic
information (such as postal code, age level etc.). Contact information will
be used to notify the winners and award prizes. Survey information will be
used for purposes of monitoring or improving the use and satisfaction of this
site.
10. Customer Recommendation
and Referral Activity
If a customer elects to use our
referral service for informing a friend about our site, we ask them for the
friend’s name and email address. BiblioQuest will automatically send the friend
a one-time email inviting them to visit the site. We would collect this information
for the sole purpose of sending this one-time email. The friend may contact
us at marketing@biblioquest.com.au
to request the removal of this information from our database.
11. Security
This website takes every reasonable
precaution to protect our customers’ information. When customers submit sensitive
information via the website, your information is protected both online and
off-line.
All of our users’ information,
not just the sensitive information mentioned above, is restricted in our offices.
Customer information is only available to authorised operators and is password
protected on our system. Only employees who need the information
to perform a specific job (for example, our billing clerk or a customer service
representative) are granted access to personally identifiable information.
Furthermore, ALL employees are kept up-to-date on our security and privacy
practices and each employee signs a confidentiality contract with BiblioQuest.
Our employees are regularly notified and/or reminded about the importance
we place on privacy, and what they can do to ensure our customers’ information
is protected, as well as any time new policies are added. Finally, the servers
that we store personally identifiable information on are kept in a secure
environment equipped with an extensive electronic alarm system on 24 hour
7-day a week monitoring to protect against unauthorised access.
If you have any questions about
the security at our website, you can send an email to marketing@biblioquest.com.au
12. Supplementation of Information
In order for this website to properly
fulfill its obligation to our customers, it is sometimes necessary for us
to supplement the information we receive with information from 3rd party sources.
Most notably, on credit card transactions that exceed our pre-approved limit
or cheque transactions for larger amounts, it is part of our operating procedure
to submit the relevant information to our financial service providers to assess
credit worthiness.
13. Special Offers
We send all new customers a welcoming
email or letter to verify contact details. BiblioQuest Private Client Subscribers
will occasionally receive information on products, services, special deals,
and a newsletter. Out of respect for the privacy of our users we present the
option to not receive these types of communications. Please see our choice
and opt-out below.
14. Site and Service Updates
We also send the user site and
service announcement updates. Members are not able to un-subscribe from service
announcements, which contain important information about the service. We communicate
with the user to provide requested services and in regards to issues relating
to their account via email or phone.
15. Correcting/Updating Personal
Information:
If a customer’s personally identifiable
information changes (such as your postcode), or if a user no longer desires
our service, we will endeavor to provide a way to correct, update or remove
that user’s personal data provided to us. This can best be done by contacting
us via telephone on 1800 067 877 or email bookfind@biblioquest.com.au
16. Choice/Opt-out
If a customer no longer desires
to receive communication from BiblioQuest International, we will remove that
customer from our mailing list. This removal can best be done by contacting
us via telephone on 1800 067 877 or email bookfind@biblioquest.com.au
17. Notification of Changes
If we decide to change our privacy
policy, we will post those changes on our Homepage so our customers are always
aware of what information we collect, how we use it, and under circumstances,
if any, we disclose it. If at any point we decide to use personally identifiable
information in a manner different from that stated at the time it was collected,
we will notify users by way of an email. Users will have a choice as to whether
or not we use their information in this different manner. We will use information
in accordance with the privacy policy under which the information was collected.
- About BiblioQuest International
BiblioQuest International Australian
Business No.: 84 314 009 214
Established 1994 and registered
in the state of New South Wales, Australia.
The name "BiblioQuest International"
and associated graphical devices is a Registered Trademark No. 723201 issued
under the Trademarks Act 1995
MAIN BUSINESS LOCATION::
Suite 3,
2A Walker Street
BOWRAL NSW 2576
TELEPHONE: 1800 067 877
or (02) 4861 7666
International: +61
2 4861 7666
FAX: (02) 4862 2491
International: +61
2 4861 7666
E-MAIL: bookfind@biblioquest.com.au
WEBSITE URL: http://www.biblioquest.com.au
