Best practices in customer Service

By: Ron Zemke and John A

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Best practices in customer Service by Ron Zemke and John A Woods (ed)
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New York: Amacom, 1999. Lam card covers. Prev owner's name in light pink pen on first page, otherwise clean. Corners curled slightly. pp414 inc appendices. Chapters on customer service, managing customer service, 3 methods for leading, problems, service on the internet. One step resource. Delivery date confirmed. Our ref #06305. First Edition. Trade Paperback. Very Good/No Jacket. 4to - over 9¾" - 12" tall.

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