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Allen & Unwin: Allen & Unwin, 2002. Discover the personal and professional benefits of conflict resolution in this practical and concise guidebook.Dealing with conflict, handling difficult situations and getting the most out of people who appear to be difficult can be very challenging. Few of us are naturally skilled in disarming the situations that threaten productivity in the workplace and cause emotional and psychological stress.Using skills honed by helping thousands of people deal with workplace problems, Laurie Dickers shows you how to implement systems to resolve workplace conflict in a way that leaves the participants feeling their concerns have been acknowledged, and that the final solution is fair, reasonable and agreeable.Making conflict resolution happenis a highly readable and concise guide, full of practical and easily implemented tools and strategies. Laurie Dicker shows you how to bring power and responsibility back to the workplace - for the manager, the team leader and team members - in a way that fosters mutual respect and confidence.Making it happenbooks provide you with the inspiration, ideas and tools to generate positive change. The books in this series are written with a practical focus so that you can learn about the theory, and the advantages and pitfalls of the subject matter in order to create and implement a strategy that is right for your workplace.<p>. Paperback. New.