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Dryden Press/Harcourt Brace, Fort Worth, Texas, 1995. hardcover, 10 1/4" x 8 1/4" (no jacket issued). Book in AS NEW condition. Illustrated board covers, white endpapers, hundreds of color charts, graphs, tables etc, glossary, indexes. In this book, business educators provide a foundation course for managers in all fields (accounting, marketing, finance, decision sciences, economics, HR,etc) to continuously improve the level of customer satisfaction by increasing flexibility and eliminating waste & costs that do not contribute to the value of the final product. Managers must not only be experts in their own specialties, but possess a global understanding of their busuinesses and, particularly, how they operate. A number of new pedagogical devices are incorporated into the book to prepare students for business environments that have reduced barriers between departments. Includes Questions for Review, Thought & Discussion. Previous owner's name to ffep. Book weighs 1.80Kgs (4lbs).