Books ordered may be returned for a full refund if they are not as described. Delivery is guaranteed - or your money back.
Order online or by phoneAUS 1800 067 877 NZL 0800 771 773 INT +61 2 4861 7666
"Excellent service, communication and delivery"
"Easy to use and always find what I want"
LAST ITEM HELD MATCHING THIS TITLE STATED:
Hospitality Press, Melbourne - first Australian edition, 1996. Large format softcover, 9¾" x 6¾. Previous owner's name writ small on ffep. Book in VERY GOOD condition. Extensively illustrated with b&w tables, drawings and charts; glossary of terms, and index. This book is designed to help students new to the hotel industry explore thoroughly the principles and concepts of front office operations. The chapters follow a typical guest from check-in to check-out with small detours to other areas and departments. Each chapter includes activities at relevant points in the text, and end-of-chapter summary, and review and discussion questions.