Customer Service Renaissance: Lessons From the Banking Wars

By: GRUBBS, M. Ray &

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Customer Service Renaissance: Lessons From the Banking Wars by GRUBBS, M. Ray & REIDENBACH, R. Eric
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LAST ITEM HELD MATCHING THIS TITLE STATED:

Bankers Publishing Co./ Probus Publishing Co., 1991. Hardcover. Previous owner's stamp to bottom edges & front endpaper, o/wise good condition in dj. Examines "...the service delivery systems of a number of different banking organizations to find those that can serve as models of outstanding service deliverers". 209pp. ISBN 1557383219.

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