ISSUES ADDRESSED
If you feel that BibliOZ is not abiding by its posted privacy policy, please contact by emailing customerservice@biblioz.com or telephoning 1800 067 877 (within Australia) or +61 2 4861 7666 (outside Australia)
Information Collection and Use
BibliOZ.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways contrary to that which is disclosed in this statement. BibliOZ.com collects information from our users at several different points on our website and during the course of our customer relationship. The primary purpose in gathering that information and its subsequent use is to improve BibliOZ.com's customer service capability.
Registration
When using BibliOZ.com.au, you have the option to create a user name and password by completing a registration form. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.
Ordering
If you place an order on BibliOZ.com.au, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and, depending on the payment method you choose, you may be asked to provide financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. We will also use this information to notify you when your order has been shipped and to contact you if we have trouble processing your order.
Cookies
A cookie is a small text file that is stored on a users computer for record-keeping purposes. We use cookies on BibliOZ.com.au. We do link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. [We use session cookies to make it easier for you to navigate our site.] A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file.

Cookies are used on our site to keep track of items you have placed in your shopping cart for purchase, to retain your session login so that you do not have to re-enter your password to perform actions such as adding items to your cart and completing the checkout steps. Cookies are also used to help our site remember certain preferences, such as your ship to country and preferred shipping speed, and to associate qualifying purchases with BibliOZs affiliate partners, in order to ensure that they are paid accurately for the referral services they perform.

If you reject cookies, you may still use our site, but you will not be able to place orders. In order to purchase online using our secure checkout, cookies must be enabled. This is so that our system can associate your purchase with your account and shopping cart. You have the option to remove this information at the completion of your purchase, or to request that our system remember your information for future purchases.

Some of our business partners (e.g., web analytics providers and affiliate management providers) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by BibliOZ.com.au only and does not cover the use of cookies by any business partners.

Log Files
We use IP addresses to analyze trends, administer the site, track userís movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing
We use a network of bookdealers to ship orders, and the National Australia Bank (NAB) to bill customers for goods and services. Under commercial protocols they have implicitly agreed to observe, these bookdealers do not retain, share, store or use personally identifiable information for any secondary purposes. If you do receive an unsolicited communication from a bookdealer and have reason to believe it may be connected to a transaction you have made with BibliOZ please contact us as soon as possible on by telephone 1800 067 877 or via email marketing@BibliOZ.com.au

We may from time to time initiate an associate program with bookshops, publishers and web sites. When the customer signs up for these services, we may share names, or other contact information that is necessary for the third party to provide these services. These parties would not be allowed, however, to use personally identifiable information except for the purpose of providing these specific services.

Links
This web site may contain links to other sites. Please be aware that BibliOZ is not responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
Surveys & Competitions
From time-to-time our site requests information from customers via surveys or competitions. Participation in these surveys or contests is completely voluntary and the customer therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal code, age level etc.). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Security
This website takes every reasonable precaution to protect our customersí information. When customers submit sensitive information via the website, your information is protected both online and off-line.

All of our usersí information, not just the sensitive information mentioned above, is restricted in our offices. Customer information is only available to authorised operators and is password protected on our system. ALL employees are kept up-to-date on our security and privacy practices and each employee signs a confidentiality contract with BibliOZ. Our employees are regularly notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customersí information is protected, as well as any time new policies are added. Finally, the servers that we store personally identifiable information on are kept in a secure environment equipped with an extensive electronic alarm system on 24 hour 7-day a week monitoring to protect against unauthorised access.

If you have any questions about the security at our website, you can send an email to marketing@Biblioz.com.au

Supplementation of Information
In order for this website to properly fulfill its obligation to our customers, it is sometimes necessary for us to supplement the information we receive with information from 3rd party sources. Most notably, on credit card transactions that exceed our pre-approved limit or cheque transactions for larger amounts, it is part of our operating procedure to submit the relevant information to our financial service providers to assess credit worthiness.
Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Correcting/Updating Personal Information
If a customerís personally identifiable information changes (such as your postcode), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that userís personal data provided to us. This can best be done by contacting us via telephone on 1800 067 877 or email customerservice@biblioz.com
Choice/Opt-out
If a customer no longer desires to receive communication from BibliOZ, we will remove that customer from our mailing list. This removal can best be done by contacting us via telephone on 1800 067 877 or email customerservice@biblioz.com
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our customers are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.