Safe Shopping

We Respect and Protect Your Privacy & Personal Data

BibliOZ.com and BiblioQuest International are committed to ensuring your complete trust and satisfaction with our service including the way we treat any information you give us. This commitment is spelt out in our enterprise's official Privacy Policy. The methods of protecting your personal data can be examined in that policy which is accessible from the home page. By using our website you are automatically covered by the provisions of that policy.

You Do Not Have to Register on Our Site

If you wish, you can place an order on our site without registering as a user. While there are advantages to registering, this option minimises the personal information you need to supply. It also means that you do not receive further communication from us except relating to your order. Even if you do register as a user, it is possible to opt to only receive essential system updates (at most once every 3 months).

BiblioQuest and BibliOZ.com do not share or provide your email address to any third party.

We Allow You Multiple Payment Options

You do not have to pay online! Orders that are created on BibliOZ.com can be paid for in a variety of ways such as:

* Credit card online through secure encryption (see below)
* Credit card by telephone, fax or post
* Cheque or Money Order by post

We Provide Exceptional Security for Online Credit Card Purchases

We understand the concerns that many customers have about using credit cards on the internet. Read on to find out the special safeguards engineered into our system.

For online payments with a credit card we use the Secure Internet Payment Service, operated by the National Australia Bank, the country's leading banking service.

By using this system you make your payment directly to the National Bank itself, not BibliOZ or BiblioQuest, and the Bank notifies us of your authorised payment electronically. Not only does the National Bank use the latest SSL (Secure Socket Layer) technology and military-grade encryption but this system means that your credit card details are held only by the Bank and are not transmitted to us at all. Because we are not given your credit card number, even if a hacker broke into our web server there is no personal financial data belonging to you stored on our system. So paying for your BibliOZ order online is literally as safe as bank!

Compare our high level of security to many other sites where your credit card details are taken and stored by the site operator and then often also passed on to a third party, sometimes by email. How do you know who is eventually reading that information?

As in all online transactions, it is important to sign off once you have finished and to close the browser to end the session, especially if you are on a shared or public computer.

Returns, Refunds and Shipping

We will accept a book for return for a full refund if it is not as described. Refunds for unavailable or returned books are processed promptly. Click on this link for details of our Returns and Refunds policy. Our order tracking and shipping system is also designed to be cost-effective for our customers but with added security such as the use of Receipted Delivery for parcels posted to Australian addresses so that a signature is required upon delivery. For more information click this link for details Order Tracking