FREQUENTLY ASKED QUESTIONS (FAQs)
for registered sellers on www.biblioz.biz
Q1. I have received and email notification of a BibliOZ.com order! What do I do now?
A1. After picking yourself up off the floor, rub your eyes, and double-check it is true... then proceed to process the order in the following way:
Log in to your account at www.biblioz.biz (you need your email address and password)
From the Bookseller Menu, select the MY ORDERS - View Received Orders option in the pull-down menu
The default display on this screen is to show NEW orders (you can use the pull-down at the upper right of screen to show orders you have shipped or rejected or to show ALL you orders)
Click on the Order ID#
You now have the order processing screen displayed. Check any details against the book in your inventory.
For more information on the command buttons located on this screen click HERE
Click on the relevant button to process the order as Shipped or Rejected. If there is more than one book in your order, you can use the link beside each book to give it a fulfillment status.
If the order is for a much heavier than normal book, or a multivolume set, then click on the Request Additional Postage button [NB. Your shipping matrix should cover your average cost for the great majority of orders - please do not avail yourself of this facility for minor weight differences]. Most orders for Australian dealers will be sent Reply Paid ParcelPost to BiblioQuest in Bowral NSW.
Click on the link to display the Shipping Manifest and Mailing Label page
Print this page, cut along the dotted line and use the top section as your mailing label.
Include only the manifest sheet - the section beaneath the mail label - in with the book.
Please do not include any other enclosures such as invoices or your own promotional material, catalogues bookmarks etc. This is a drop-ship order to a BiblioQuest customer. If you are given our customer's name and address for drop-shipping, please observe common privacy principles (and the law now in most countries) by only using those details for the specific purpose for which they are provided to you and for which BiblioQuest/BibliOZ and the customer have given approval. Our customer's details should not be added to your own records or database, and nor should they be used in any subsequent sales solicitation or contact by you. We know that in most cases giving this advice should go without saying but, unfortunately, we have had reported breaches of it on enough occasions to warrant repeating here. Booksellers who are new to the trade, especially internet-based ones, often are not familiar with the time-honoured practice of drop-shipping.
Q2. Can you tell me everything I need to know about uploading my inventory?
A2. Once you have registered at the Bookseller Management Services website at www.biblioz.biz (BOZBIZ for short) then you are able to upload your inventory. In almost every case, you can use the same method of uploading to BOZBIZ - and the same software - as you do for other book marketplace listing services. While similar in that respect, BOZBIZ is the primary database for BibliOZ.com and we are resellers, not a listing service, and so we mark-up your books to sell to our customers.
The Help menu on www.biblioz.biz has an extensive help menu on the topic of uploads. You can find it by entering the word "upload" in the Search Help query box or by clicking HERE
Q3. Why would I use FTP, and by the way, what is it?
A3. FTP stands for File Transfer Protocol. It is a well-accepted efficient method for transferring data over the internet. You can use either the web upload option from the BOZBIZ Bookseller Menu or FTP. The file size limit for web upload is 10MB (megabytes). Files larger than that require FTP however it is a good option for files anywhere from several MB in size and up.. But for FTP to work you need to request that we set up an FTP account for you with your username. You can do that at the time your register or by emailing us at bookseller-support@biblioz.com When we setup an FTP account for you we send an email with the FTP address and provide you with a separate password. If your existing software does not have FTP capability, you can use MS Internet Explorer to FTP or use dedicated FTP client software (we highly recommend FileZilla, which can be downloaded free).
The Help menu on www.biblioz.biz has an extensive help menu on the topic of uploads, including using FTP. You can find it by entering the word "upload" in the Search Help query box or by clicking HERE
Q4. How can I keep track of my online sales to BibliOZ?
Two tips might help here. Both need you to log in to your BOZBIZ account and go to the Bookseller Menu.
I. An overview of your orders can be found by choosing the View my statistics option in the My Account sub-menu. This page will also show you various stats relating to your inventory, including the number of active listings, average price and last upload.
II. To see detailed information for any order, you can choose to View received orders under the My Orders sub-menu. At upper right on that screen there is a pull-down menu that enables you view orders with various statuses or to view ALL orders. The default is set to viewing NEW orders. After you click the GO button, a list will display for NEW orders (or those that have had the status you selected). Just click on the order ID number (it is a blue hyperlink) and the detailed order info page will display.
Q5. When and how will I be paid?
We will pay you monthly via direct deposit to your nominated bank account. Sales for a particular month will be paid on (or about) the 15th of the following month. GST will be added to the base price that appears on biblioz.biz for those dealers registered for the Australian GST and who have supplied us with an ABN. At this stage, we are not requesting any trade discount or commission from you on sales. From August 2005, a trade discount commission of 5% will be deducted from the payment made for sales.
Q6. How can I tell how many books I currently have listed?
After logging in at biblioz.biz select the menu option My Account - View my account statistics. at the top of the screen that displays is the number of Active Listings. You can also see here a range of other helpful statistics relating to your inventory and, below that, to your orders. These statistics include totals and averages for both numbers and prices of your books and orders.
ENDS
Updated 29 May 2005